ABOUT

SmartDelay

More and more people are taking an ever increasing number of flights. As a result, the risk of airline delay increases. In the event that this happens to you, SmartDelay is here to help make the wait more bearable.

Should your flight be delayed by 1 hour or more, SmartDelay can provide you complimentary access to one of 1300+ airport lounges in more than 500 airports across 100+ countries.

WHO CAN USE THIS SERVICE

This exclusive service is available as a free benefit to all Neo customers eligible for this service through their card or subscribed bundle benefits. We have made this benefit available to you and up to 4 additional passengers on the same journey, so even when you are travelling with family or friends, they can join you.

AIRPORT LOUNGE ACCESS

Airport lounge access

You and your guests can enjoy a quiet and comfortable place to relax, whether you are travelling for business or leisure. Most lounges provide:

  • Complimentary snacks and refreshments
  • Free newspapers and magazines
  • Free Wi-Fi and device charging stations
  • Conference and business facilities

HOW IT WORKS

HOW IT WORKS

  • Flight registration must take place no later than 24 hours prior to a flight's scheduled departure. You will need to register any additional or return flights separately. You will receive a confirmation email to acknowledge your registration.
  • In the event of a qualifying flight delay announcement, we'll immediately send you an email with your complimentary airport lounge access vouchers*.
  • This benefit will not be provided if the reported delay does not meet the qualifying delay requirements**.

*A flight is defined as a single scheduled airline flight under a single flight number.

**Delay must be officially announced by the airline as outlined and reported to our flight status data service provider

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  • Choose a language - French(CA)